Getting the following error at workspace update: Windows account is admin. Welcome to the Citrix Discussions. 14:52:20: Information - CComponent::InitializeFromInstalledMsi(841) - Cache client version : 11.2.0.0 (Key not present.) "Retry" gets me right back to the same place. 14:52:20: Information - CApp::IsReceiverAppXPackageInstalled(1317) - Enter CApp::IsReceiverAppXPackageInstalled method. (Key not present.) 14:52:20: Information - CApp::IsDiskSpaceAvailable(422) - Disk Space Available 663698493440 Bytes 14:52:20: Error - CConfigurationManager::LoadComponent(950) - Cannot get transformFileName path. 14:52:19: Information - CApp::InitializeLog(1841) - * Build Time: 17:57:29 14:52:39: Information - CApp::CollectEnvInfo(1909) - Collect environment info failed. 14:52:19: Information - CApp::IsProcessRunning(4148) - IsProcessRunning: \browser.exe 14:52:20: Information - CApp::KillRunningCtxProcesses(4106) - User is admin terminating the USB services. 14:52:20: Information - CtxInstallHelpers::CInstalledClientPkg::FindInstalledClient(154) - No existing clients found with given upgrade code: {94F321B9-45B0-4125-970D-DE3D98CBCA1C} 14:52:20: Information - CComponent::InitializeFromMsi(572) - The installed version is currently set to per machine version 14:52:37: Information - CComponentManager::DeselectComponentsPerCommandlineOptions(473) - Found HKLM Registry key entry for install path of Ica Client in HKLM 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = EULA_zh-CN.rtf, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\EULA_zh-CN.rtf 14:52:20: Information - CtxInstallHelpers::CInstalledClientPkg::FindInstalledClient(154) - No existing clients found with given upgrade code: {DF1A9B33-DD88-4712-9922-CB01B3AB1C6A} 14:52:20: Information - CComponent::ReadStoredRegString(641) - No existing package SOFTWARE\Citrix\PluginPackages\XenAppSuite\BrowserEngine. (Key not present.) 14:52:30: Information - CWelcomeDialog::OnNextClicked(275) - User clicked next button There was an error while submitting your feedback. 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = EULA_zh-TW.rtf, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\EULA_zh-TW.rtf 14:52:39: Information - CInstallationManager::InstallComponent(2501) - Installing Component: ID = ReceiverInside 14:52:37: Warning - CProcess_Execution_help::Execute_ConcentrEXE(761) - Unable to get Binary path O GOOGLE SE EXIME DE TODAS AS GARANTIAS RELACIONADAS COM AS TRADUES, EXPRESSAS OU IMPLCITAS, INCLUINDO QUALQUER GARANTIA DE PRECISO, CONFIABILIDADE E QUALQUER GARANTIA IMPLCITA DE COMERCIALIZAO, ADEQUAO A UM PROPSITO ESPECFICO E NO INFRAO. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content. 14:52:37: Information - CProgressDialog::OnInitDialog(133) - In CProgressDialog::OnInitDialog() Citrix Workspace 14:52:20: Information - CtxInstallHelpers::CInstalledClientPkg::FindInstalledClient(154) - No existing clients found with given upgrade code: {94F321B9-45B0-4125-970D-DE3D98CBCA1C} Subsequent attempts fail and the application does not respond. 14:52:20: Information - CConfigurationManager::LoadComponent(1070) - Component: ID = BrowserEngine, Name = , Family = , Version = 22.3.2.1, GroupID = XenAppSuite, DisplayName = BrowserEngine, Description = These installations are specific to XenApp or XenDesktop., ProductCode = {CD29FC30-092F-4B47-82C8-F08F36863C45}, UserPermission = Permachine, InstalledClientProductCodePM = , InstalledClientProductCodePU = , PMInstall = False,PUInstall = False,PackagePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\CtxBrowserInstaller.msi, InstallOrder = 09, TransformPath = , RootFeature = Complete, LogFilePath = C:\Users\raull\AppData\Local\Temp\CTXReceiverInstallLogs-20220511-145219\CtxInstall-CtxBrowserInstaller-20220511-145220.log, Installed = False, CurrentVersionInstalled = False, InstalledVersion = 0.0.0.0, Selected = True, InstallResult = -536866816, DebugInstallResult = -536866816, InstallSuccess = False, InstallRebootRequired = False, InstallSkipped = False 14:52:20: Information - CComponent::InitializeFromMsi(564) - Read UpgradeCode from MSI: {DF1A9B33-DD88-4712-9922-CB01B3AB1C6A} [CVADHELP-20467], When you start a VDA machine and log on to a user session for the first time, you might have to move the mouse explicitly to see the cursor. 14:52:20: Information - CApp::DumpSelectedComponents(3211) - Selected Component: ID = CitrixWorkspaceBrowser, Name = , Family = , Version = 98.1.2.20, GroupID = XenAppSuite, DisplayName = CitrixWorkspaceBrowser, Description = These installations are specific to XenApp or XenDesktop., ProductCode = , UserPermission = Permachine, InstalledClientProductCodePM = , InstalledClientProductCodePU = , PMInstall = False,PUInstall = True,PackagePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\mini_installer.exe, InstallOrder = 15, TransformPath = , RootFeature = Complete, LogFilePath = C:\Users\raull\AppData\Local\Temp\CTXReceiverInstallLogs-20220511-145219\CtxInstall-mini_installer-20220511-145220.log, Installed = False, CurrentVersionInstalled = False, InstalledVersion = 0.0.0.0, Selected = True, InstallResult = -536866816, DebugInstallResult = -536866816, InstallSuccess = False, InstallRebootRequired = False, InstallSkipped = False Upvote if you found this answer helpful or interesting. 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = PackageInstaller.exe, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\PackageInstaller.exe 14:52:20: Information - CApp::VerifyDiskSpace(469) - Cannot read the install folder registry key value SOFTWARE\Citrix\Install\ICA Client\InstallFolder (Value not present.) 14:52:37: Information - CApp::IsEdgeWebView2Installed(4246) - Status of Edge runtime on system : 1 108 ServerStartFailed: The Server did not start successfully Ensure the appropriate permissions exist for the service account. [CVADHELP-21618], COM port redirection might be blocked during session roaming. 14:52:19: Information - CConfigurationManager::LoadStrings(523) - String: Key = SSON-Pkg, Value = Citrix PNA Installation 14:52:20: Information - CApp::DumpSelectedComponents(3211) - Selected Component: ID = SSON, Name = , Family = , Version = 22.4.1.30, GroupID = XenAppSuite, DisplayName = Single Sign on, Description = These installations are specific to XenApp or XenDesktop., ProductCode = {22FBF0A5-1222-41C8-9C86-EBF8A062F782}, UserPermission = Permachine, InstalledClientProductCodePM = , InstalledClientProductCodePU = , PMInstall = False,PUInstall = False,PackagePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\SSONWrapper.msi, InstallOrder = 08, TransformPath = , RootFeature = Complete, LogFilePath = C:\Users\raull\AppData\Local\Temp\CTXReceiverInstallLogs-20220511-145219\CtxInstall-SSONWrapper-20220511-145220.log, Installed = False, CurrentVersionInstalled = False, InstalledVersion = 0.0.0.0, Selected = True, InstallResult = -536866816, DebugInstallResult = -536866816, InstallSuccess = False, InstallRebootRequired = False, InstallSkipped = False 14:52:20: Information - CConfigurationManager::LoadComponent(1070) - Component: ID = WorkspaceHub, Name = , Family = , Version = 19.11.100.48, GroupID = XenAppSuite, DisplayName = WorkspaceHub, Description = These installations are specific to XenApp or XenDesktop., ProductCode = {4D46B3A6-67F5-4385-86D2-8E769EA07827}, UserPermission = Permachine, InstalledClientProductCodePM = , InstalledClientProductCodePU = , PMInstall = False,PUInstall = False,PackagePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\WinDockerInstaller.msi, InstallOrder = 12, TransformPath = , RootFeature = Complete, LogFilePath = C:\Users\raull\AppData\Local\Temp\CTXReceiverInstallLogs-20220511-145219\CtxInstall-WinDockerInstaller-20220511-145220.log, Installed = False, CurrentVersionInstalled = False, InstalledVersion = 0.0.0.0, Selected = True, InstallResult = -536866816, DebugInstallResult = -536866816, InstallSuccess = False, InstallRebootRequired = False, InstallSkipped = False [CVADHELP-19987]. If you refresh the authentication process after 15 minutes, a 404-error message might appear in the embedded browser within Citrix Workspace. 14:52:19: Information - CConfigurationManager::LoadStrings(523) - String: Key = NoModify, Value = Yes 14:52:37: Warning - CProcess_Execution_help::Execute_IcaconfEXE(494) - Unable to get Binary path 14:52:20: Information - CComponent::InitializeFromMsi(572) - The installed version is currently set to per machine version 14:52:19: Information - CConfigurationManager::LoadImages(657) - Image: Key = SideBarBackground, Path = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\sidebarbackground.bmp For example, an Information event is logged when a network driver loads successfully. 14:52:20: Information - CPreserveRegistry::savePlugins(620) - The registry value: VirtualDriverEx was not found 14:52:20: Information - CComponent::InitializeFromMsi(564) - Read UpgradeCode from MSI: {448F1A02-A7B4-4DA5-834F-0C0E04FFEDCB} 14:52:20: Information - CComponent::InitializeFromMsi(572) - The installed version is currently set to per machine version Using a Small Utility to List Services and Drivers. 14:52:20: Error - CConfigurationManager::LoadComponent(950) - Cannot get transformFileName path. 14:52:37: Information - StopDriverFilterService(4071) - The specified service ctxusbm does not exists as an installed service 14:52:20: Information - CComponent::InitializeFromMsi(563) - Read ProductCode from MSI: {CD29FC30-092F-4B47-82C8-F08F36863C45} [CVADHELP-21910], In a seamless session, the mouse and keyboard of the user device might freeze intermittently, if the application disables and then enables its window in that sequence. 14:52:39: Information - CtxInstallHelpers::CInstalledClientPkg::FindInstalledClient(154) - No existing clients found with given upgrade code: {D64F3971-283B-45E8-8D25-0DC06ED6D91E} 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = DllWrapper.dll, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\DllWrapper.dll 14:52:19: Information - CApp::InitializeResourceModule(2023) - Processing Resource Module Path: C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\en\en-US 14:52:34: Information - AppProtectionHelper::isAppProtectionCommandLineConfigured(393) - Checking commandline configuration for AppProtection 14:52:20: Information - CApp::DumpComponents(3087) - Component: ID = WebHelper, Name = , Family = , Version = 22.4.1.27, GroupID = XenAppSuite, DisplayName = WebHelper, Description = These installations are specific to XenApp or XenDesktop., ProductCode = {FDEE55AD-66D0-423C-8851-273FAAB5CD65}, UserPermission = Permachine, InstalledClientProductCodePM = , InstalledClientProductCodePU = , PMInstall = False,PUInstall = False,PackagePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\WebHelper.msi, InstallOrder = 11, TransformPath = , RootFeature = Complete, LogFilePath = C:\Users\raull\AppData\Local\Temp\CTXReceiverInstallLogs-20220511-145219\CtxInstall-WebHelper-20220511-145220.log, Installed = False, CurrentVersionInstalled = False, InstalledVersion = 0.0.0.0, Selected = True, InstallResult = -536866816, DebugInstallResult = -536866816, InstallSuccess = False, InstallRebootRequired = False, InstallSkipped = False 14:52:20: Information - CApp::IsProcessRunning(4175) - IsProcessRunning successful: return value 0 14:52:19: Information - CApp::InitializeLog(1842) - * Command Line: "C:\Users\raull\Downloads\CitrixWorkspaceApp.exe" 14:52:34: Information - CMainDialog::CMainDialog(107) - App Protection dialog to be shown to user. terms of your Citrix Beta/Tech Preview Agreement. The official version of this content is in English. With this fix, a sign-in page appears when you log off from Citrix Workspace app for Windows. [CVADHELP-19885], Citrix Workspace app might continue to send data to https://rttf.citrix.com even after Customer Experience Improvement Program (CEIP) is disabled. 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = EULA_es.rtf, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\EULA_es.rtf (Key not present.) 14:52:20: Information - CComponent::InitializeFromMsi(564) - Read UpgradeCode from MSI: {658B9946-F89A-44F5-AB98-AE8885D9DBED} Google Google , Google Google . [CVADHELP-20564], When Desktop Viewer is set to full-screen mode and the default browser is maximized on the endpoint device, the Bidirectional Content Redirection feature might not bring the local default web browser window to the foreground. [CVADHELP-20593], The inactivity timeout value might not expire if you exit from the Citrix Workspace app before reaching the set time out value. 14:52:20: Information - CtxInstallHelpers::CInstalledClientPkg::FindInstalledClient(154) - No existing clients found with given upgrade code: {70755658-255B-4EA6-BF8F-7188BDCFF7D0} 14:52:37: Information - CInstallationManager::Install(86) - Running core Install method. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. To use our site, please take one of the following actions: Thank you, 15:00:14: Information - SuppressWarningMessageBox(213) - SuppressWarningMessageBox: Entry Starting an application and suddenly a BSOD. (Key not present.) Verify that you have sufficient privileges to start system services. 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = mini_installer.exe, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\mini_installer.exe Transform File Name = SelfServicePlugin.mst Citrix Workspace app authentication might fail after initialization when attempted using a smart card through Citrix Gateway. 14:52:20: Information - CtxInstallHelpers::CInstalledClientPkg::FindInstalledClient(154) - No existing clients found with given upgrade code: {94F321B9-45B0-4125-970D-DE3D98CBCA1C} (Key not present.) Open the registry editor by completing the following procedure: Locate HKLM\Software\Microsoft\.NETFramework. 14:52:20: Information - CComponent::InitializeFromMsi(563) - Read ProductCode from MSI: {22FBF0A5-1222-41C8-9C86-EBF8A062F782} 14:52:20: Information - CApp::ReadInstalledPackageVersion(2462) - No existing package. 14:52:34: Information - AppProtectionHelper::isProductInstalled(440) - return value is: 0 Usually when starting an application while NOT being connected to remote desktop. 14:52:20: Error - CConfigurationManager::LoadComponent(950) - Cannot get transformFileName path. RDP sessions might fail to launch on Citrix Workspace app 1912 LTSR CU6 for Windows when smart card redirection through RDP is enabled. 14:52:20: Information - CApp::ReadInstalledPackageVersion(2462) - No existing package. 14:52:20: Information - CConfigurationManager::LoadComponent(1070) - Component: ID = SELFSERVICE, Name = , Family = , Version = 22.4.1.27, GroupID = XenAppSuite, DisplayName = Self Service Plug-in, Description = These installations are specific to XenApp or XenDesktop., ProductCode = {0A53DA4C-4795-43FD-AC16-0FFA2B93180B}, UserPermission = Permachine, InstalledClientProductCodePM = , InstalledClientProductCodePU = , PMInstall = False,PUInstall = False,PackagePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\SelfServicePlugin.msi, InstallOrder = 10, TransformPath = , RootFeature = Complete, LogFilePath = C:\Users\raull\AppData\Local\Temp\CTXReceiverInstallLogs-20220511-145219\CtxInstall-SelfServicePlugin-20220511-145220.log, Installed = False, CurrentVersionInstalled = False, InstalledVersion = 0.0.0.0, Selected = True, InstallResult = -536866816, DebugInstallResult = -536866816, InstallSuccess = False, InstallRebootRequired = False, InstallSkipped = False 14:52:37: Information - CApp::IsDotNetInstalled(2543) - The.NET Framework requirement satisfied This issue occurs when the client is not connected to the internet. 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = CitrixBrandingHelper.dll, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\CitrixBrandingHelper.dll Transform File Name = ICAWebWrapper.mst My computer is running almost 24/7 and is rock-stable. This article has been machine translated. 14:52:20: Information - CComponent::ReadStoredRegString(641) - No existing package SOFTWARE\Citrix\PluginPackages\XenAppSuite\SSON. Only deinstallation of Windows update helps EDIT 2022-07-01: Very intelligent solution for at least my problem was after some hours of thinking: Opening the Citrix-Installer.exe "as administrator". 14:52:19: Information - CComponent::InitializeFromInstalledMsi(841) - Cache client version : 11.2.0.0 I downloaded and installed WhoCrashed application to analyze the Windows 10 crash dumps. 14:52:37: Information - CApp::IsEdgeWebView2Installed(4181) - Checking if Microsoft Webview2 Runtime is present on the system. When you access a VDA for the first-time using Citrix Workspace app for Windows version 2112 or later, the following security message might appear: An Online Application is attempting to access information on a device attached to your computer HDX File Access. 14:52:20: Information - CApp::IsReceiverAppXPackageInstalled(1366) - Appx package hasn't been found the API has been returned with code : 0 (Key not present.) [CVADHELP-20912], Attempts to enumerate applications using the storebrowse command might fail if the Citrix Gateway URL used is **.\storebrowse.exe -U {Username} -P {Password} -D {Domain} -M 0x2000 -E {NSG_URL}. 14:52:19: Information - CConfigurationManager::LoadStrings(523) - String: Key = ProductVersion, Value = 22.4.1.62 (Esclusione di responsabilit)). [CVADHELP-20695], On a Surface Pro device, when you choose the on-screen keyboard on the Desktop Viewer, the keyboard might not appear. (Key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\CitrixOnlinePluginFull not present or cannot be accessed. 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = Localized_ko.xml, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\Localized_ko.xml
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