inform the community and stakeholders during the planning stage about the use of bone char. And so I didnt have the wherewithal, the ability, or the interest of creating the Policy and Procedures Manual. Yeah, we sold three. Stakeholder mapping is the process of systematically identifying and analysing the relevant stakeholders, their relationship to each other, their level of interest, and their roles and responsibilities in relation to the power they hold. Car wash businesses have become a need now, and even not everyone has this much time to clean their cars and therefore, they prefer to was their cars by paying someone for this. The car wash industry is the same and therefore has brands that are quite popular amongst all stakeholders in the industry. I didnt like running car washes, because I didnt know how to do it. Have you considered how systems and procedures can really help strengthen your car wash business and ensure the satisfaction of your stakeholders? Cross-disciplinary communication is also essential because many complex WASH problems require more than one source of information to solve them. Because theres really no such thing as a bad employee. And so, yeah, I got in in the early 2000s. Im JT Thomson with Scaling Car Washes Podcast. It is essential to inform the community and help them to understand the situation and decide together upon the best course of action. Weve had good technology at the point of sale system, weve had good technology at the process control units, the motor control units have good technology, but weve never really looked at technology in terms of how do we operate the car wash, and people are starting to look at that now, and say the technology is really whats going to help us scale the car wash business so I can go from three to five to 10 if Ive got the same technology. If such a stakeholder was not involved during the planning stage, then conflicts are likely to be more serious and require resolution. In the past there has tended to be a lack of coordination among the organisations and agencies responsible for WASH projects, for example between governmental and non-governmental organisations, and this has resulted in duplication of effort, contradiction or inconsistency (WUP, 2003). Working across disciplinary and sector boundaries presents challenges because different ways of working must be brought together cooperatively, but this is not always easy to achieve. That means ensuring that your car wash business has hours of operation that meet the needs of your entire customer base. What are some things that people can do? And youre going to end up on a rotation on the treadmill of employees. Also Read: How Can Bharat QR Code Help Your Business . And its really a quiz. Increased global responsibility over 13 years. And Ive seen a lot of operational managers that have three or four screens on their desk, and theyre watching each car wash to see how things are going to see how people are loading, how theyre processing cars. And a lot of times, they just sort of get stuck, right? Or theyre not good at training, for example. And why are those standards important? Where there was an accident in the tunnel, or an employee was accused of doing something You know, having video that you can go back to and verify that they didnt do it, or it didnt happen, or it did happen is really important. So thats what we offered our customers. So they buy in I need systems. And you can do things like if youve scored a certain amount then you get a free $10 Chipotle gift card or some other ways, but trying to make it more engaging, which is one of the things that were learning today. And so we had a lot of turnover, and we just had a lot of issues. I thought they were lazy, I thought they were they didnt want to work hard. Your business plan should include all the details of your operation including your operating hours, a marketing plan, the type of services you offer, and your pricing structure. David 37:05Yeah, weve got weve got our website, carwashOS.com, if you want to go check it out. We invested in learning management tools. But I was struggling operationally, I mean, I was one of those people that really didnt know how to run them. And you know, I loved on them. JT 32:55And to be proud of what theyve You know, so if they are managing a single location there as a site general manager, then make their site the best site that theyve been to. So, for checklists, we we recommend Jolt, we recommend Wash Systems if they want maintenance systems. David 8:24Yeah, so the third site that we built, I think we had the right processes. Each of these groups have an interest in facilities being developed and hence a stake in the project. So within that, weve got about 150 to 200 questions that well ask a new investor on how they want to run their business. Introduce your car wash business by sending introductory letters alongside your brochure to corporate organizations, car owners, taxi companies, transport companies, households, and other key stakeholders throughout the city where your car wash business is located. Are you looking at scaling your car wash but need some support to make that work? So, I always tell people: prepare for that opportunity. JT 35:37Yeah, for sure. And my management of the process was do it because I told you to do it! The key issue is to recognise the differences and work with them to ensure all voices are heard. A stakeholder analysis is a project management tool used to identify the project's stakeholders, issues they care about and how they will be impacted by the project. I always had For years, I had an adversarial relationship with my employees. However it can present challenges that need to be understood and overcome. Our car wash company is located in a full-service car wash facility which has the following features: a seventy foot fully automatic tunnel; 3 high pressure wand self-service bays; and 5 vacuum stations complete with fragrance and carpet shampoo dispensing machines. Successful stakeholder mapping helps you to design effective engagement processes based on your knowledge and understanding of the relationships between the different stakeholders. In urban WASH schemes typical key stakeholders include the users and beneficiaries, the people responsible for the scheme (for example, local sector officials, service providers), and people who may be negatively affected. Can you identify their stake in the project? David 36:16So yeah, I agree. And its hard, right? And one of the best keys to happiness is feeling like youre valued! Our concept is to create a business ecosystem that is a win-win-win for all stakeholders. Its a different animal. But we also have other types of training involved in it. This could create a better situation for informed decision making and, by using scientific facts about the use of chicken bone char, he may be able to help community members to amend their religious and cultural views. For the programme to be successful, their interests and influences must be recognised. We had a lot of checklists, but we didnt have any I didnt have any method of making sure things were getting done. I see a future for myself. If they dont have those things, which happens with a lot of car washes that you and I have been to over the years where theres no path, right? When you have studied this session, you should be able to: 4.1 Define and use correctly each of the key words printed in bold. The primary stakeholders in a typical corporation are its investors . I think exception reporting is really, really important from that standpoint. Tommy's Express has been in the car washing business for more than 50 years. How many of them really look at that thing? And thats an example of a great work culture, right? These could be local community representatives, municipal sector offices (for example, water resources, health and education) and development partners including donors, non-governmental organisations (NGOs), community-based organisations (CBOs) and private sector groups. I mean, it took me 10 years to create a policy and procedures manual, and it still wasnt very good. Use 'Print preview' to check the number of pages and printer settings. And so I never saw having three to five car washes as a disadvantage, because it doesnt have to be. And what were the keys for you? It is much better to try to identify any unintended users at an early stage as this will enable them to feel some sense of ownership and reduce the likelihood of future conflict. The average hand car wash costs about $7. And thanks for having me on your podcast. It is particularly important to ensure that such groups have a voice and are listened to. Others may be affected in the short or long term by the outcomes of the project. For instance, community water supply points may be used by people from adjacent villages who had not been considered during initial planning. Sources: 1 www.inc.com/craig-bloem/84-percent-of-people-trust-online-reviews-as-much-.html For example, for users and beneficiaries, mediated discussions with service providers could be appropriate. But I think it all gets embedded in a common system so that you can communicate, what are the standards we have in our organization? 4 car wash strategies to help you clean up sales. I think those are the employees that youre going to keep and that you want to keep. And I didnt have the wherewithal to enforce it. "A carwash can offer a significant return on investment," Norton explains. Why is this our policy? This is exactly what youd like to cover. You have so many upselling opportunities that . However, Ms Genet then faced unexpected resistance from the community, especially from the church because the spring was regarded as holy. Knowledge of car wash operations and troubleshooting for tunnel wash operations. This means helping to develop partnerships and collaborations among the stakeholders, for example, by gathering them together at a meeting, as shown in Figure 4.1. And I had a technology sales background. Ive got to be in the car wash business, overseeing whats going on. David 13:48Yeah, so you got to have Your management team, as an owner, needs to be committed to a training program. How do you translate that into policy and procedures? I had good employees, but I didnt know how to motivate those employees. So I think theres three segments of really good car washes, and I think one of them is you find employees that want to be engaged, right? How Youll Make an Impact We were just told to do it, right? There may be people in your community who find it difficult to come to meetings, for example because of their work pattern or because they have a disability. So once you give us a little bit of background on kind of what youve done I gave a thumbnail sketch, but maybe just give a little bit more on your background on what youve done and what youre doing. What do you do when you have a damage claim, right? And the way you run them well is your run on like the big guys run them, right? It is important to understand the advantages of working across disciplinary and sector boundaries. And one of the things that they do is they, when they hire somebody, they go through interviews with a lot of people, minimum of like seven or eight different people, and you know, they have this test: is this somebody youd want to bring to the company barbecue? Thanks for listening to todays episode of the Scaling Car Washes Podcast. As a WASH practitioner you may be involved in the development and maintenance of effective forms of cross-sectoral and cross-disciplinary communication to manage complex WASH problems in your locality. Like? I would assume youre going to want it running really well. Are you going to prep? This can be useful when developing a plan for stakeholder engagement. You have already come across a situation where some stakeholders were excluded from the decision-making process because they were not obvious. It was my job to take every bit of friction out of the process for them, so they could take a hard job and do it as best they can. In which group would you place a local politician, who lives outside the area served by the planned facility? The underlying principle of stakeholder engagement is that stakeholders have the opportunity to influence the decision-making process. So, lets talk about that. And you cant do it when youve got 10 car washes. But I was there to take away the barriers, the organizational barriers, and the management barriers, to say what do you need to do your job as well as you can? Excluding less obvious stakeholders from the usual decision-making processes is an easy mistake to make and may have serious social or economic costs. David Begin is the Founder of CarwashOS, a content and consulting company focused on assisting car wash owners to optimize their operations. We call this "faceless crowd" marketing . Ms Genet shared this information with her immediate supervisor and, realising the benefits the improved water supply would bring, they decided to use the promised money to implement the scheme. Property purchase and build-out: $200,000. Fig.2 shows water use for various car wash types. So, you know, thats the other reason why I think you want to really protect your good employees, protect your culture, because that solves a lot of problems. In Section 4.1 you read about community water supply points that may be accessed by people from adjacent villages who had not been considered during initial planning. So, what are you doing these days? What is problematic with the way Ms Genet surprised the community members with the scheme? Cross-disciplinary engagement is about teamwork, where individuals bring different skills to the table and see issues from different perspectives. JT 19:22So what are some tools Like, you know, weve just started using a system called Trainuel. A stakeholder is any person, organisation or group with an interest (stake) in something, such as a particular situation, intervention, project or programme. Challenge 1: Increasing revenue is nearly impossible, especially in the insanely competitive car wash business. And the one in the middle that I was missing was, what are the processes and procedures and policies you want to instill or have in place at your car wash to train and make people follow. Most of them dont come with their own They dont come with processes, procedures, things along those lines. Some stakeholders may also become involved in technical aspects, contributing to implementation, designing solutions and providing technical advice. But then theres no real follow up, theres no training, theres no investment into their career, its going to be a job. Smart planning is the key to success. When you and I grew up, right, we were told, just do it, because thats what you were told to do. Feeling like you show up, and that you have something to offer, and that people look to you to be somebody that can help other people around you. Im glad Im here. You want to watch a lot of cars. So, one of the advantages of buying a franchise is you typically get all this. Along the way, Ive been a multi-unit restaurant owner with 23 units in five states. Theres the customers who are interested in a good experience. So, I will take you to the site manager job, or Ill take you to the operations manager job if theres a slot. But the beauty of a franchise is you get one version. Working capital: $10,000. because theres that feeling that Im going to be out of the car wash business.
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