Website says they will attempt to charge my "primary" payment method when a payment is due. This credit will be applied to the second weekly payment due, provided your first payment clears. WebReturns & Refund Policy: If you want to return the product for some reason or have received the wrong item, you can email their customer service at returns@flexshopper.com. WebCustomers can lease-to-own in your store all from within the FlexWallet app with a few They Debit your account multiple time each week and then when you pay it off they continue to debit your account after you pay it off. FlexShopper makes every effort to resolve customer inquiries or complaints to the reasonable satisfaction of the customer whenever practical and we apologize for the recent experience. Complete your entertainment space with a TV stand or mount, stylish furniture, and more. The consumer has no further obligations with FlexShopper. You can lease the things you want for a year. I threatened them. Case in point, I just got off the phone with them. Now the stuff i ordered on December 12 is now not going to be here for the Christmas present it was bought for and still haven't been given a date or any information about when i can expect the xbox. WebFlexshopper informed the customer on at least two occasions to provide a copy of the To make a purchase from FlexShopper, all you have to do is go to their website and choose the item you want to buy. Its going on 2 weeks since I was told a refund was requested. I'm glad someone told me about thisprogram. 2022 FlexShopper LLC. He did it with a Lets do history! Also, the signed agreement I have w them has no mention that as a Florida resident I am excluded from their promotion. RUN DONT WALK away from this company. Very disappointed. If there is a customer service person from the company and not a helpless call center I would love to hear from you. Contact Us - FlexBlog | FlexShopper (We usually use the term "Lease.") Our system takes 1-5 business days to post payments. Major appliances include standard size or larger refrigerators, washers & dryers, ranges & ovens, microwaves and dishwashers. I set a debit card as my primary payment but they continued to charge my checking account, which resulted in several late fees. Find out how we combat fake reviews. I bought a computer from them six months ago but the computer was actually a TEN YEAR OLD MODEL and I did not know it! We apologize for the consumers recent experience. 13 Best Sites Like FlexShopper 2023 - Rigorous Themes FlexShopper 9 All lease-to-own decisions and rates and terms are subject to approval pursuant to underwriting criteria related to the applicants credit quality. I have seen negative responses for this company and afraid to get caught up not getting what i paid for, broken merchandise, late delivery and taking. The original issue started because of miscommunication from this company and continues to be a communication issue. I have evidence and will upload it to prove that on November 21st their site had the promotion of the '90 days SAC option' and on the bottom of their site wasn't the exclusion notice of Florida residents. Flexshopper, LLC. | Complaints | Better Business Our goal is to help consumers with bad credit get goods they want through a Lease. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I will never ever support flex shopper again! FlexShopper, Inc. Reports 2022 Fourth Quarter and Year You can end your lease agreement early by choosing an Early Purchase Option. They use predatory practices that will soon bring this company to an end. Their customer service was awesome and im mad grateful they exist. (833) 847-3463 Get a $25 Gift Card! 2023 Trustpilot, Inc. All rights reserved. I asked to speak with a supervisor for the agent I spoke with and was told their supervisors dont handle calls . Save my name, email, and website in this browser for the next time I comment. This is your estimated weekly payment if you used your entire spending limit. Flex Shopper was horrible. Stay away! When ***** left I am sure someone was seeing my emails from September all the way to December. Our investigation revealed that: on 06/08/22, the consumer ordered an Apple MacBook Air via lease no. With lease-to-own, your customers Flexshopper only collects payments that are due under a Lease Agreement signed by our customers, and we have no knowledge or ability to ascertain the max out limit for a customers card. Verify identity to receive decision and spending limit. Major appliances include standard size or larger refrigerators, washers & dryers, ranges & ovens, microwaves and dishwashers. NEVER dealing with Flexshopper again after this is paid off! This credit is only valid for online orders. Finally received response from *** claiming that no contact had been placed but sent emails and phone numbers of which customer service had given me. The billing department always listened to my concerns. This is "bait and switch". We are a lease to own company that provides consumers with 3 payoff options.1. They can return their product to FlexShopper any time after their initial term (typically one week). FlexShopper also expects users to have valid SSN, as it doesnt focus much on your They fill out the simple application to receive an instant decision and spending limit. Choose from top brands like GE, Bosch, Samsung, Whirlpool & Dyson. We're always here to help! After doing research online, because nobody will answer my calls, I've learned that they normally can take weeks or months to ship an item, if at all. I have chatted various times with issues on my account (its been three weeks since i started my lease) and the chat representative is not only rude and ignorant but also tries to gaslight you and questions you as if you were dumb. The next Friday they automatically just deducted 5 weekly payments at once from my bank account without warning. FlexShopper is a lease-to-own website that allows you to buy products I had to reach out to my bank to cancel them. NO HELP from both calls. Integrate lease-to-own into your finance cascade for customers who get declined for your credit card. FlexShopper has furniture for every room in your house. WebCancel items from a transaction. I ended up sending them back because they were the wrong size. My account still shows active on their website, even though its closed. WebContact Need Help? Never issued me a refund and after spending months trying to get an answer, each time they had no idea what I was talking about and were very rude saying my account was past due. The phone numbers I was using/given ************** and the other number **************. Buy From FlexShopper's USA Online Store - Borderoo For each friend that makes their first purchase Start Sharing Were happy to help! Read your agreement and make sure you arent wrong. You can reach our billing department at (855) 353-9289. We apologize for any miscommunications that occurred with FlexShopper. We encourage the consumer to follow the provided instructions to ensure the prompt closure of their lease agreement and upon return, the customer will not be responsible for lease charges. And lefted a call back number. This credit will be removed from your account if your first weekly payment fails. Hello Asia, We apologize for your recent experience at FlexShopper. The shopping experience that might have been difficult You can also call our Customer Service department via phone at (855) 353-9289 and a representative will assist you. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Note that complaint text that is displayed might not represent all complaints filed with BBB. Customers can save money and own sooner with early purchase options. Today they never sent me a email and i have called 3 times. 2022 FlexShopper, LLC. I returned the item within the 10 days, as they requested, to flex shopper. If you need tires, use AFFIRM. Interested in expanding your customer base and saving sales? Not to mention the wait time to speak with a rep. This company has been nothing but a nightmare because even after settling on an amount of $1,093.45 they sold my account for double the original amount. WebFlexWallet App Customers can lease-to-own in your store all from within the FlexWallet app with a few simple steps: The customer texts the word "Wallet" to 34567 and receives a link to download the app for free. 724 Reviews of Flexshopper.com - Sitejabber Under your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all required payments and returning the goods. All rights reserved. FlexShopper Lease-to-Own | Top Brands & Retailers Cancel Items - FlexShopper API Docs 2022 FlexShopper LLC. This credit is only valid for online orders. When I asked for my account to be recalled they said it could not be done. Companies can ask for reviews via automatic invitations. You can also request them to take detailed photos of your purchases to FlexShopper acquired the assets of Revolution Financial, Inc. in December FlexShopper's Return On Capital Employed Insights All Rights Reserved. Subsequently, we attempted to contact the consumer, but unfortunately, our attempts were unsuccessful. They TOLD me to set up payment arrangements, ignored them, and took out 4 weekly payments in one week anyway! I called them and they told me if I set up a payment arrangement to catch up on the payments, they would not do that again. You can reach us by phone, chat or email. If the consumer has any further questions or concerns, please contact us via email at ************************************** or *************************** at **************. On Sunday 03/19/2023 a payoff amount of $44.61 was processed to close out lease # 2A8832BB7CC27. FlexPay Payment Platform - FlexShopper API Docs On 06/09/22 the customer provided copies of their drivers license, bank account statement and cable/internet bill via email. And then with in a few minutes they took my order off, so they can process the cancellation right away they were just trying to get me to get it delivered and at that point I would be stuck with everything. We are happy to update your payment cycle. They told me they would not charge me, but did. I asked them to be diligent on the matter because I work 6 days a week and most likely I wasn't gonna be home. Said will have a supervisor call me today have heard from no one. We are here to assist. 4 Free delivery offer applies to scheduled delivery on select major appliances, furniture, treadmills, ellipticals, exercise cycles, home gyms and outdoor grills. Some of the most popular categories are highlighted below. WebShopping on the FlexShopper marketplace is easy. It's against FEDERAL LAW to be harassed, and repeatedly called after you have spoken with a client. Customers can change their weekly payments to bi-weekly or monthly, whatever fits their schedule. They will constantly call asking for money that you might not have, or need for other things, likehousing and food. Yes. Best Buy FAQs - Progressive Leasing Flexshopper makes every effort to resolve customer inquiries and complaints in a timely matter whenever reasonably practical. Find all your favorite consoles, including the limited edition bundles, and new games the day they come out! They take money out of my account on 3 different days in one single week, every week! I had forgotten it was attached to my Flexshopper payment. The prior lease referenced by Jason Oakley has been closed another more recent lease was closed as an accommodation to Jason Oakley. You can make 52 weekly payments or exercise an Early Purchase Option to acquire ownership of the rented goods. Opened up a case with the better business bureau showing them the proof of completed purchase on the flexshopper website.