Someone tried to cover up a scrape with white paint but it got on the brown part of the wood so now its really obvious. All locations close daily for lunch, 12-1. Once I seen it, I was infuriated! I'd never do business with them again and quite frankly, I'd return the product if I could. Thank you for notifying us of this Customer complaint. We have followed up on your request and provided a resolution on this matter. It was received damage on the box and frame (I have photos). It arrived damaged on January 7, 2023. I knew that wasn't the case because it was too many parts damaged. I left my concern, contact info and inquiry #*****. The link goes nowhere and the tracking number is the same as the order number. I ordered a tv stand from Walker Edison on January 4, 2023. Holding. No response I reached out to the Amazon seller who asked me to reach out to W.E. This Customer originally reached out to us when our warehouse was closed due to a corporate move. They did not. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Color: Ive called multiple times and no one picked up after the recording or the call goes silent after the recording saying press 2 for customer service. Awful company through and through. They are scamming me and I'm exhausted of it. When the replacement unit was received, it was damaged by the carrier. WebOverview. Voicemail box is full, couldnt leave message. Hello *****,I am so terribly sorry about your item.I completely understand your frustrations and empathize.As for a Full Refund you will need to reach back out to ********** for financial compensationas they did take your payment.I profusely apologize and recognize the situation and will let my supervisors know.Thank you for your patience and time through the process.Stay safe and have a good day. The company intentionally sent out a damaged product without checking their inventory first and they sent out a damaged item to a the next customer. This information is I want to know where my coffee table is, and if they ever plan on sending it to me. We would like to extend our sincerest apologies for the delays in getting to your request, as well as the complications with your furniture. They have promised me several times they were going to refund me but never have. Order # ********* It did not and the order was marked as 'delivered.' 01/25/2023 Complaint Type: Problems with Product/Service Status: Resolved I ordered a tv stand from Walker Edison on January 4, 2023. Please feel free to reply to that email thread with any additional questions or concerns. Key Principal: Brad Edison Bonham See more contacts. Im so disappointed in the way I have been treated and the lack of response is extremely frustrating. Call lasted 6 minutes, no call back received. I paid $300.30 for this dresser and my goal is to get $150 back. Please do let us know if you are needing any further help. I looked at the box and it had damaged written on the box! Better Business Bureau: Hang up. I sent an email to their customer service and they didn't reply until I called their phone number. I ordered two pieces of furniture on 11/19. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We asked that you cancel the chargeback and let us know when it was done so that we could refund the price match. 11/29: i emailed support@walkeredisonshop.com to request the 2nd tracking number. If you do run into any further issues please feel free to follow up on the same email thread and one of our agents will get back with you asap. They couldve wipe it off but didnt care enough to. 11/21: email containing tracking numbers and confirmation that order was on the way sent. If you require I had one screw that was stripped and wasnt able to use it. It arrived without its hardware. So I called them and during phone call was disconnected and not at my end. I want a new top part of the desk sent to me, Part # 1 of desk D52HARL. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Unfortunately we didn't realize that until after the fact! spoke with a woman who promised a call back by EOD. We offered to have the request place on hold until the warehouse opened again and/or have the Customer reach back out to Amazon for a refund. **** ******. I did just that FOUR times and never heard back although rheir form states they will get back in 3-4 days. Per the records I see, we shipped her the parts she needed once our warehouse opened. I would like to thank Shane for getting our replacement sent out so quickly and for being willing to resolve the matter in a positive manner. Item # ******* D'Albor's Homefurnishings offers high quality Furniture, Thank you! We did attempt to refund the order, but we were not able to due to a chargeback you had filed with Paypal. They are absolutely scamming and I don't use that word lightly. Walker Edison is a global organization with operations in Brazil, Asia, the UK, and Germany. Check out all our job openings at www.walkeredison.com/careers For product inquiries please contact us at 1-877-203-2917 or service@walkeredison.com Entrepreneur. Investor. Businessman. Philanthropist. Community Leader. WebDEMCO MEMBER SERVICE CENTERS. Next spring season brought back out to patio. We were able to put the unit together and now have it in place with our tv on it. 12/3/21: called support. Flowing up again regarding the status of hardware or another unit. 12/2: i called support at **********. Note that complaint text that is displayed might not represent all complaints filed with BBB. If you could let us know once that is done, we can get this taken care of for you. Our complaint is similar to others here. In one of the drawers the screws were too big for the hole so the wood ended of splitting. ***********,I do apologize for the delay.You order has been approved for the hardware pack.As soon as my parts team ships your order and I have tracking I will forward it to you. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. After putting it together, we realized the construction of the bed frame was not as well constructed as we hoped either for the price. Walker Edison Modern Glass and Wood Universal TV Stand with 4 Door Storage For TV's up to 64" Flat Screen Living Room Storage Entertainment Center, 58 Inch, Rustic Oak, Walker Edison Media Stands Brushed - Brushed White & Reclaimed Barnwood Glass-Door TV Stand Console, W58ABG4DBRWRO 58" 4 Glass Door Tv Stand Console in Brushed White And Reclaimed, Brushed White and Barnwood TV Stand with Glass Door, Walker Edison Farmhouse TV Stand, One Size , White - White - One Size. This is month five of me trying to get a refund. I ordered a bed frame from Walker Edison which arrived on 1.2.23. Investor Since. WebB J's Warehouse is a furniture store that serves the Hammond, Louisiana area. Richard & Son Customer Service line at 1-877-727-1909 Has been 20 minutes. I bought a Walker Edison bed through Amazon. Thank you for reaching out and providing that feedback. Inquiry # ******. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. We do not have a record of this Customer reaching out to us directly and appreciate the detailed information. Company Description: ? WebOffice Furniture World, Inc. has one of the largest selection of quality new office furniture in Louisiana. They sent me an entire new unit instead of replacement parts and it arrived promptly and in good condition. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Contact Info. Investor Name. This case is surprising to me as the exchange we had with this Customer was lovely. WebBest Buy has honest and unbiased customer reviews for Walker Edison - Modern 70" Open 6 Cubby Storage TV Stand for TVs up to 80" - Grey Wash. Read helpful reviews 3. directly. Very disappointed to learn that we are not the first to experience similar problems with this company. I went weeks with no response at all. Can you please let me know which is available and how soon? BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Thank you! WebWalker Edison Modern Glass and Wood Universal TV Stand with 4 Door Storage For TV's up to 64" Flat Screen Living Room Storage Entertainment Center, 58 Inch, Rustic Oak In When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Investor Type. On: Wooden deck set (deck table and 4 chairs w/ pillows) (online purchased April 2021) instructions followed for setup. Lowe's was not helpful and informed us that it was the furniture company's responsibility to make it right. At this time we have submitted a replacement order for the complete patio set which is scheduled to be delivered today. I have emails to prove my attempts and a snap shot of the chat telling me someone would be in touch. . The two chairs and the table arrived on September 17 and because we often receive partial orders from Lowe's, we expected the bench to arrive separately in a day or two. The unit was sent at her request to replace the original piece she received with damange. 11/19 my order was confirmed via email, order #**** I contacted the company via email right away, on October 20th. The box was damaged and two corners of the desk were damaged. Walker Edison Furniture Company Investors. BBB Business Profiles are subject to change at any time. No one has even personally emailed me to say they will take care of my issue. Order number ******************* Order Total $369.99 and $399.59 with tax. Sincerely, Per our records, we shipped a replacement unit to this Customer in November of 2020, per her request. So, I filled out a missing parts form from Walker Edison and they never replied. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for reaching out and providing that feedback, it is greatly appreciated. The product box and item was damaged. I made photos and emailed the company that day. Obviously I cannot get a replacement with them as a result of there being so many damaged parts and the item is put up already. They ignore any emails they don't like, but if you put in a request about other topics, you get a reply almost immediately. Which I did and they just forwarded it back to W.E. The screws that are used for the bottom of the dresser were too big and the pre-drilled in holes werent in the right spot so they ended up splitting some of the wood of another part. I then called during their business hours, but only received voicemail. Read reviews from other users. Please note that Klarna does not verify whether the user has used or purchased the product. 1. Called manufacturer of this furniture as Overstock(seller) said their warrenty expired. At this point, I want to return this item for a full refund as it has caused me too much aggravation. on hold as I type this. It appears the company has no interest in replacing the damaged part of the desk. I brought it to his attention and he assumed it was because it's made of wood. Thank you for your patience and understanding. Thank you for reaching out. Then I received an email back, telling me to contact the Amazon seller and have them submit a replacement parts form. The pieces all went together wonderfully and the tv stand is very sturdy. If not, please refund me. WebD'Albor's Homefurnishings is the premier Furniture, Mattress and Appliances Store in the Plaquemine, Louisiana area. They admitted this to me in email almost immediately and said they were refund me. Get free shipping on qualified Walker Edison Furniture Company products or Buy Online Pick Up in Store today. #1 Home Improvement Retailer Store Finder Truck & Tool Rental For the Pro Gift Cards Credit Services Track Order Track Order Help The Home Depot Logo To See Inventory Choose A Store Delivering to Well guide you through the process. I'm still in need of something asap as I cannot assemble me bed. The only emails I have received are automated responses to my emails asking for help. Walker Edison Furniture Company58 in. Caramel Wood TV Stand with 3 Drawer Fits TVs Up to 64 in. with Cable Management Model# HD58IV3DCA (29) $37846 Best Seller Walker Edison Furniture CompanyMid-Century 2-Drawer Solid Wood Caramel Nightstand (2-Pack) Model# HD8275 (61) $25770 /set$368.03 Save $110.33(30%) This is currently the cheapest offer among 5 stores. Log in to manage your orders, payout reports, store statistics, and general settings. Order # *****FedEx tracking # ************The lack of a response has me wondering if my damaged parts will be replaced. I ordered a desk from Home Depot which shipped from Walker Edison. BBB Business Profiles may not be reproduced for sales or promotional purposes. Industry: Furniture and Home Furnishings Retailers Deck set-off-season -stored in basement of home. Only part of our order arrived, and we have been attempting to receive the missing piece but the company is impossible to get ahold of - there is a 'customer service extension' on their phone line but it goes to nothing and no one ever answers, I filed an inquiry via their website/by email (as directed on their website) on September 19, with no response (it has been a month). Walker Edison's Customer Service Team will reach out to this Customer today to ensure her complaints are addressed. Looking into this it appears that you reached out to us asking for a price match after an item you purchased went on sale after your order went through. We ordered a four piece patio conversation set from Walker Edison through Lowe's around September 11. Lowest price for Walker Edison Media Stands TV Bench is $374.00. Doing Business As: Walker Edison. I have never had an issue such as this with any company I have ordered from such as this one. Hours of Operation: Mon.-Fri. 8am-12pm; and 1pm-4:30pm. Thank you and have a great day! Meanwhile, I have a bed that I cannot use and cannot return. Unfortunately, ************** did not wish to review another unit and requested a refund. We have a huge selection of Desks & Credenzas, Conference Tables, Chairs, 6 complaints closed in the last 12 months. I did not know of this until my husband put up the bed (which came with no manual) and there were so many parts damaged i.e., cracks, chips, scuffs, etc. Since I cannot get through to Walker Edison (see above), we are at an impasse. WebVisit the Walker Edison Store 468 ratings -23% $51300 List Price: $669.00 FREE Returns Available at a lower price from other sellers that may not offer free Prime shipping. I've since sent 2 more emails in reply to their first one and have continued to wait for a response. Upon researching the company, it seems this is an ongoing quality control issue, as several other people have written reviews and complaints about missing hardware and poor customer service response. Noticed a couple weeks afterwards, broken horizantal wood table-top plank was torn and broken and further uneveness of other table-top planks. As a matter of policy, BBB does not endorse any product, service or business. Customer Reviews are not used in the calculation of BBB Rating. It arrived If you are shopping for furniture in the Hammond, Louisiana area stop by B J's Warehouse today. Drive-thru service available at all Thank you! WebWalker Edison - Modern 70" Open 6 Cubby Storage TV Stand for TVs up to 80" - Grey Wash Model: BB70CSPGW | SKU: 6256192 4.4(372 Reviews) 50 Answered Questions Highly rated by customers for: Design, Set up, Price $149.99 Add to Cart Customer reviews 4.4 (372 customer reviews) Write a Review 5 260 4 61 3 16 2 14 1 21 Value 4.3 Quality Thank you for reaching out and providing that information. Im just gonna list all the things that were wrong with pictures: We do show you originally reached out on June 27th and we were unable to get to your request until July 15th. Purchase price $284.76 on 12.29.22. Hello Vivtoria,The order has shipped!Upstracking#:1Z3A930W0392597083Please let me know if anything else is needed. It was awful quality and at this point I want nothing to do with them. WebThe Walker Edison Furniture Company manufactures a line of contemporary TV stands, entertainment centers, coffee tables, desks, and dining tables. Our sincerest apologies for the delayed response time, we are currently working through a back log. International Association of Better Business Bureaus. 4. WebTo begin the process, call the P.C. I emailed again on January 11, January 23, and January 24 with no response. I have been trying to reach out to the company since the day it arrived by several emails, online chat and phone. 11/30: emailed support@walkeredisonshop.com again. One fedex tracking number was included in the email(tv stand), and a second tracking number that does not work(coffee table). 5. We would like to (ideally) receive the missing piece of furniture and barring that, receive a refund for 1/4 the purchase price for the set. The company sent an automated reply a few days later that they received the parts inquiry regarding the damage, but no follow up after a week. I purchased this product on 04-08-2022. Dents and scraps on the outside. They never called back. See details. 12/7: called support. WebFor product information, to obtain replacement parts, to report a damaged item, or any other customer support issue, please contact us by email atservice@walkeredison.com No one has returned my emails and I have sat on silence holds for over 2 hours. I completed an online replacement parts form on their website requesting parts 1, 2 and 16. Cannot leave voicemail because voicemailbox is full. For product information, help assembling a product, or for any other customer support issue, please contact us at service@walkeredison.com or call us at 1-877-203-2917 Our service team will process your parts request as quickly as possible. We are experiencing a backlog and may take 7-10 business days. Have a question? I emailed the company 2 mores times after the phone call, and still no reply. No response We were able to look into your request and have followed up with a reply offering our assistance. 2. We hoped they would just send a replacement part for the damaged piece. Customer Rating. I do not show a reply from ************** after this email was sent. Walker Edison does not have a record of this transaction and to receive a refund, we had to direct ************** back to ********** (see below). This was an illegitimate practice and inconvenience. No one ever called me back. BBB Business Profiles generally cover a three-year reporting period. I consider this case taken care of as we offered the Customer the desired settlement noted below. My only negative comment is in regards to the lack of communication once I reported that three pieces were damaged. I'm just trying to get the necessary hardware, which was never packed in the box.
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