What indeed isn't covered is repatriation back to the UK. 0000182031 00000 n
Eurostar will not be responsible for any passengers failure to comply with the above requirements. 0000431248 00000 n
Law, Jurisdiction of Courts and LanguageSubject to any mandatory national laws, these Conditions of Carriage and all non-contractual obligations arising from them or connected with them will be governed by English law. 0000169544 00000 n
0000197925 00000 n
7. Compensation is awarded if the cause of disruption can be . 0000134463 00000 n
0000273644 00000 n
0000276652 00000 n
Eurostar cancellation insurance - Eurostar - Tripadvisor 42. 19. If you bought your policy at the same time as your EurostarTM ticket, If you are normally confined to a wheelchair but do not declare this at the time of booking and do not reserve a seat in the special areas provided, you may be refused access to the train. We have teamed up with Allianz Global Assistance to provide travel insurance About us . Please note that we are unable to give you any advice on whether this product is suitable for your needs. 0000148422 00000 n
Mondial Assistance (UK) Limited FCA registration number is 311909 . 17. 0000274493 00000 n
The principle of free places for group travel does not apply on Eurostar train services. Conditions on which tickets are issued. 0000135369 00000 n
Call Eurostar customer service from the UK at (044) 03432 186 186. 29. Make sure that you are on the correct train and that you get on and off at the correct stationYou are responsible for making sure that you come to the correct Eurostar departure station, join the correct train and that you get off at the correct station, all as stated on your ticket. AmendmentsWe reserve the right to amend these Conditions of Carriage at any time. If you believe that we are storing details relating to you and that these are incorrect, please email privacy@eurostar.com, or alternatively write to the Data Privacy Officer of Eurostar International Limited at 2nd Floor, Kent House, 81 Station Road, Ashford, Kent TN23 1APand we will correct them as soon as possible. 0000211337 00000 n
0000144524 00000 n
you can purchase travel insurance directly from EurostarTM even if you are not using us for your travel arrangements. 0000165804 00000 n
0000155562 00000 n
You agree not to use automated systems or software to extract data from Eurostar International Limiteds website for commercial purposes (screen scraping) and you acknowledge that screen-scraping of Eurostar International Limiteds website is prohibited unless you have in place a written licence agreement with Eurostar International Limited in which Eurostar International Limited grants access to you to Eurostar International Limiteds timetable information for the purpose of price comparison. You cannot use the promotional code in conjunction with any other offer or promotional code. In addition, a European online dispute resolution (ODR) platform exists to facilitate access to Alternative Dispute Resolution (ADR) for complaints. Eurostar: Eurostar cancellation insurance - See 105 traveler reviews, 32 candid photos, and great deals for Paris, France, at Tripadvisor.
Allianz Eurostar Payment for tickets under the promotional code may only be made by Maestro, Delta or Visa debit card, or by American Express, Mastercard, (online only), Delta International or Visa credit cards. Except as set out in paragraphs 32, 33 and 34, we are not liable to you for any cost, loss, damage or expenses, including but not limited to any direct, indirect or consequential loss or damage, resulting from the cancellation or late running of a train, missed connection or poor service for any reason (including where due to our negligence or serious fault). To ensure the provision of a quality of service to all our customers and to ensure that the behaviour of some does not disadvantage the majority of our customers, you agree to abide by any fair use policy which we may apply. No alterations, refunds or exchanges will be permitted once the reservation has been accepted. 50. Once the bookings have been confirmed, reservations may not be changed. The invalidity or unenforceability of any of these terms and conditions shall not affect, impair or invalidate any of the remaining terms and conditions. 0000153319 00000 n
0000223564 00000 n
You can reach them by calling the, Write to: Allianz Global Assistance Travel Insurance Claims Department, PO Box 451, Feltham, TW13 9EE or. 0000184960 00000 n
. We have implemented the appropriate technical and organisational measures to secure customer data and ensure that thisdata is not accessible by any unauthorised person. If you abuse the e-ticketing systems you may not be permitted to continue to use the e-ticketing systems and home printing functions. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance . 9. If you contact us less than 48 hours prior to your departure, we will assist you if you attend the Eurostar departure area but, in the event of multiple assistances booked for your train, we may not be able to guarantee you being able to travel on your booked train. 5. 0000224841 00000 n
If your train is delayed for 60 minutes or more,you are entitled to claim compensation. no cash or other alternative will be offered instead of the tickets) and non-refundable and tickets may not be transferred to third parties. 75% of the cost of the affected leg as a Eurostar e-voucher. Do not to infringe upon the privacy of others while using the service, this includes the transmission of still or moving imagery of other people nearby. Compliance with Eurostars Instructions, Customs and Security Requirements and behaviour at our premises and on-boardYou shall not prevent our staff or agents from performing their duties and must follow all of the instructions given by our staff or agents, the station managers staff and the infrastructure managers staff.
Anyone with experience of Eurostar Travel insurance? 0000189121 00000 n
4. Then book directly with Eurostar with no extra fees. more. 0000411940 00000 n
The PRR incorporates the Uniform Rules for the Contract of International Carriage ofPassengers by Rail (CIV). 0000310447 00000 n
0000119246 00000 n
0000208173 00000 n
www.freespirittravelinsurance.com Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). Ticket gatesBefore boarding a Eurostar train, you must check-in at the automatic gates or with a member of staff atthe dedicated booths or if necessary via ticket checks at boarding. See more. Additional conditions for left luggageLeft luggage conditions are exhibited at stations where a locker or other facility is offered. These conditions and the documents incorporated by annexure or reference are Eurostar InternationalLimiteds Conditions of Carriage, and apply to your use of Eurostar train services. But with Allianz, youre covered if injury, illness, bad weather, or many other unforeseen events derail your plans. If your train has been cancelled or announced as delayed before departure by more than 6o minutes,you canreschedule your trip for another dateorswap your ticket for an e-voucher, which you can use to rebook later in the year or claim a cash refund. If you are already on board the Eurostar train service, our staff may refuse to allow you to continue your journey on the Eurostar train service. If a Eurostar cancellation or delay means you are going to miss your onward journey then Eurostar will help you with your additional expenses. Prohibited and Controlled LuggageYou may not take with you as accompanied luggage on Eurostar trains: 46. Your location is London. 1. It's not possible to use an e-voucher towards the cost of an exchange or upgrade. If:(a) you fail to comply with any processes and procedures;(b) carrying you would break government laws, regulations or orders, or render you and/or us liable for a penalty, prosecution, or fine;(c) you have refused or failed to present information which a government, enforcement authority or health authority has asked us to provide or review, including a valid health verification, vaccine or other document required by the country you are travelling to; or(d) you have refused or failed to undergo a health or vaccine screening or examination required by a government, enforcement authority or health authority;you may not be allowed to board the train or if you are already on board the Eurostar train service, you may not beallowedto continue your journey on the Eurostar train service. This information will be stored in a central database, controlled by our administrative staff and will be accessible electronically. 0000384437 00000 n
There are conditions and exclusions that apply to individual sections of the policy and general conditions and exclusions that apply to the whole policy. 0000022228 00000 n
In the event of a dispute concerning this policy the English courts shall have exclusive jurisdiction. Eurostar terms and conditions states, "You or anyone in your party may cancel a City Break / Train + Hotel booking at any time by sending written notice to us. In my opinion buying medical insurance for a train trip entirely within Europe is completely unnecessary. We have no other duty or liability to you. You agree to indemnify and hold harmless Eurostar International Limited against all claims, liabilities, losses, damages, costs and expenses incurred or suffered by Eurostar by reason of any breach of the responsibilities set out in paragraphs 8 and/or 9 above. Members of staff will only carry luggage where you are eligible for special assistance. Find separate cover which specifically covers repatriation back to the UK.
What happens if Eurostar cancels my train? 0000155764 00000 n
You're entitled to the same amount of care for the same price (which your insurance covers) as a local. 0000411556 00000 n
Eurostars Access Rules, information on how to get in touch with the Contact Centre and other travel information for disabled passengers are published on our website:www.eurostar.com. The promotional code may only be used at the Eurostar website,www.eurostar.comtowards the purchase of tickets for Eurostar train services. 24. 0000203293 00000 n
Your ContractA ticket that has been issued to you is evidence of a contract between you and the railway operating company whose trains you have the right to use under the contract. 0000151684 00000 n
Yes, if you live in the UK. Found itemsYou may not regard any item which you find on our premises or trains as belonging to you and must hand over any such item immediately to a member of our staff (or, in the case of money, to the appropriate police staff) for safekeeping. 0000138835 00000 n
0000206026 00000 n
0000421594 00000 n
0000209856 00000 n
0000438622 00000 n
These General Terms and Conditions apply in conjunction with any specific terms and conditions attached to the promotional codes. You are travelling abroad. 0000156468 00000 n
0000161061 00000 n
Legal information; Payment and security; Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited* (trading as Allianz Global . You are solely responsible for your use of the service and the consequences of such use. 12. Eurostar: Eurostar cancellation insurance - See 109 traveller reviews, 33 candid photos, and great deals for Paris, France, at Tripadvisor. 0000148774 00000 n
0000196657 00000 n
0000171511 00000 n
With the right travel insurance, you won't lose out on money if your flights with Eurostar are changed or cancelled or your trip is cut short. We do not sell the app to you and we remain the owners of the app at all times and all the trade marks, copyright, database rights and other intellectual property rights in the app belong to us or our licensors. Carriage as registered luggage may be refused.
Allianz Eurostar Payment by cash or cheque will not be accepted. 0000210605 00000 n
0000017055 00000 n
0000132937 00000 n
You must scan your ticketbefore the ticket gate timelimit, as explained in clause 18. 0000225681 00000 n
Labelling of LuggageAll your luggage must be clearly labelled with your full name, seat number and destination station. If you can show differently, I'd be interested to hear. What to do if we have to cancel your train. 17. 0000191155 00000 n
e-vouchers received for a cancelled journey are valid for 12 months from date of issue, and can be used to make a new booking before the expiry date indicated in the email you receive confirming your e-voucher. All plans come with COVID-19 and epidemic coverage if a diagnosis forces you to cancel, interrupt, or seek medical care on your trip. Your insurance confirmation shows the cover you have chosen, the people covered and any special terms or conditions that may . if the relevant authorities hold dogs before making a decision on entry). If you wish to cancel your ticket, for whatever reason, no refund or alternative tickets will be given. The table below sets out articles which must not be taken on board Eurostar trains (carriage prohibited) and articles that may only be taken with special permission as registered luggage by prior arrangement (carriage permitted as registered luggage). 0000258205 00000 n
Generally speaking, licensed firearms are limited to shotguns and rifles for hunting and sporting purposes. 50% of the cost of the affected leg as a cash refund. www.biba.org.uk Tel: 0370 950 1790 0000270063 00000 n
By applying for Eurostar train tickets under this promotion you will be deemed to have read and understood the Eurostar International Limited Conditions of Carriage and the Eurostar International Limited Conditions of Sale and agreed to be bound by them. It is always wise for you to run an anti-virus program on all material downloaded from the Internet. See paragraph 25 of these conditions for more information. 0000163599 00000 n
Alternatively, please call our claims department on 020 8603 9643 or, Email: travel.claims@allianz-assistance.co.uk, Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited* (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority under registration number is 311909. 13. Please wait at least 24 hours before making a claim - this will give our systems time to process . 0000248012 00000 n
If you apply for an e-voucher after your outbound travel date but 7 days before yourreturn inbound journey we will be able to issue an e-voucher equal to the value of your inbound journey only. It is your responsibility shortly before you travel to check for any changes to the timings for your train. ?,HR Data ProtectionEurostar International Limited will retain details provided to us by you in accordance with our privacy policy which is available onwww.eurostar.com. Requests for linking should be sent toinfo@eurostar.com. UNDER WHICH LAW IS EUROSTAR TRAVEL INSURANCE GOVERNED? Only 1 e-voucher can be redeemed against Hotel or Train + Hotel bookings. The insurance only covers additional cost of any extra costs you may incur to . . 0000131305 00000 n
FCA authorisation can be checked on the FCA register at https://register.fca.org.uk/s/, E-mail: Insurance@allianz-assistance.co.uk, 2023 Eurostar International Ltd. All Rights Reserved.