why won't my dvr play my recordings optimum why won't my dvr play my recordings optimum

From the number of responses, the problem appears to be system-wide and not linked to specific user devices or software versions. Thank You for your response. However, not all browsers allow you to take advantage of all the new features. I do not have this type of problem with any other streaming service. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Its a very easy thing to do, but if youre not sure how, just follow these instuctions: Theres a slight chance your game isnt compatible with the Game DVR feature. U-verse TV. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Please try again later. The others, by component connection. I doesn't appear to have worked on this one. Recording may sometimes work only once or twice. For me, the problem started again yesterday, and is continuing today. Scan this QR code to download the app now. And it is recording repeat episodes, when I always set the DVR for new episodes only. It seems that intgermittent problems are occuring with Cloud DVR across divisions. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? My DVR is refusing to record some shows and I'm unable to determine why. A customer should not have react to problems / issues and apply fixes to keep a system usable for them. Enter another ZIP to see info from a different area. (Of course this still doesn't explain why the scheduled recording for Williams disappeared to begin with.). where they appear to be coordinating with an engineer. When three white dots appear on the screen, unplug the DVR again. In Task Manager, select More details. Guess what, my TV has packed up with scheduled recordingsno longer working, no 5 min notice of recording and no recording then taking place. I've called them 7 times and they are useless! When I go to the live show, it says it is recording, but its not. Things are looking up. Not even when we go to scheduled shows can we find it. Once you have successfully logged in, navigate to the 'DVR' tab located in the home page. Hi there! Plug the receiver/DVR back in on the third time and leave in. It has occurred on my local channel 16 PBS WPTDDT on title This Old House, on my local channel 18 WRGTDT on title Bob Vilas Home Again, channel 58 FNCHD title Fox News Live, channel 75 FS1 and 26 ESPN various sporting events, and other channels. Select Yes. 13-09-2018 Also, my mom said that today's episode (which is airing right now) is actually showing a rerun, even though the episode description shows that today is its first air date. We can't get your messages right now. Heads up friends! This sub DOES NOT VERIFY Altice/Optimum employees except for u/ItsOptimum. Reconnect, and power back on. Seems like I have to reboot the box a lot more often these days. Using the arrow buttons on the remote select 'Saved'. We can't get your messages right now. Knowing that a lot is now recorded (or sourced?) The occasional "Recording Unavailable We're sorry we're unable to play your selection. For a list of helpful threads please check the sidebar on old.reddit.com/r/optimum. Try to skip back and replay, or stop and restart the recording. How do I need to talk to get this taken care of? It turns out that even though I launched the recordings from channels I have access to, the playback of the recordings is being blocked by the NFL Network since I don't have access to that channel. Program didn't record. ). Both the assistants who I contacted seemed to be reading from a script. Samsung have been pretty useless. What's annoying is I have a cheap 32 Samsung TV which works perfect. I was advised it was a Freeview issue, not Samsung's fault, but when pointed out the same happens with the built in freesat they went quite on that. We have a UE49MU7070 smart tv recently purchased. That is great news!! It will get about 20 minutes of an hour show. Sign in or register to get started. Anyway they do know about this but will deny when you contact customer support. The Cloud DVR is really annoying at times. It looks like I will have to oversee all of my series scheduled recordings to catch the ones that should be recording but dont or cancel them all and reschedule them. Otherwise, just make sure Background recording is set to On, and everything should work just fine. 12:12 PM Samsung know all about this issue but will not admit to it. If you do not have a connection, connect your router to your DVR / NVR using a different Ethernet cable. This brings up the recording options. Having done a full factory reset , retune etc the problemstill persisted. If you want a response from the company it is best to contact Customer Support. in. Confirm your recording settings by pressing the Menu button on your remote. Well we have a couple of advice for you, if that happens. It works ok a good part of the time but I believe errors and glitches appear too often in its operation. In the search box on the Windows taskbar, enter Task manager, and then select that desktop app. Lately, it has been doing this more and more often. If you are having troubles fixing an error, your system may be partially broken. When I checked the app, these out of date scheduled shows did not appear. We strongly recommend that you upgrade to a more current browser. Game DVR recording is a great addition for all gamers in Windows 10. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. It is on the ks owners refund more info thread, on page 3 or4. Technical support is no help. 10:47 PM My recording scheduled for 6:00pm started as scheduled. Please try again later" errors that lock me out of playing a recording appear to only affect one recording. Copyright 1995-2023 All Rights Reserved. Its not even worth it to watch a recorded show because you miss so much. Monday, December 27th, 2021 3:00 PM Closed Can't play recorded programs I'm unable to play recorded programs, either through my DVR or through the Xfinity streaming app. Troubleshoot & Resolve Tool on U-verse TV, Restart your U-verse TV receiver (DVR) by holding down the. When I tried to watch my recording, rec'd msg that it was no longer accessible because there was no internet. Before posting a new question, please check out our, You are currently viewing the Spectrum Community Archives. TV scheduled viewing and recording not working, How to access Recordings and Schedule Manager screen without "Smart" remote on 2022 TV, Too many reservations - recording failure. There is no one else around to manually erase them. in. The DVR issue has been occurring for about a month. !, There are no other shows scheduled at the same time, so its not a conflict issue. Time-saving software and hardware expertise that helps 200M users yearly. So disappointing. Then choose Game DVR and enter your preferred keyboard shortcuts. This article covers common troubleshooting steps to help resolve DVR related issues. I just received new tv remote from spectrum and having same problem. I have a Roku device that I primarily use, Android Phone/Tablet devices and Windows 10 PC / Firefox. If I try the recording an hour or couple later it will play. I also pointed out that I own a older 32 inch Samsung Smart TV nd Samsung freesat recorder which work fine. Optimum TV app. From here you can cancel the recording, or change the settings (which is what we want to do). In the search box on the Windows taskbar, enter Task manager, and then select that desktop app. I then came out ofthe Menu, and as a test went into the TV Guide to bring up all programmes, set a scheduled Recording for a programme that was due to start in about 10 mins time, and at 5 mins before the programme was due the 5 minnotification now appeared and it subsequentlyrecorded the timed programme. 03:03 PM I'm having this issue and none of these tech support agents don't know how to resolve this issue or seem clueless. Report to your retailers as a fault immediately. Hi @The_Way_I_See_It! Has anyone experienced anything similar or able to suggest anything that may help us fix this? Select "Xfinity Support" from that list. Watch live TV and On Demand and enjoy DVR playback anywhere in your home, using WiFi. I am able to watch NFL games on my local channels and on ESPN, but not on the NFL Network. Screw both ends of the coaxial cable back in. Question About Spectrum Voice (Landline) Caller ID Information? Press the Resolution button located on the bottom of your TiVo Mini. Press the 'Xfinity' button. I then disconnectedthe phone from my WIFY and restarted it andthe app using my wireless data. Connect Optimum Stream to your TV using the HDMI cable. Then, press the POWER button again to turn the DVR on. Using Player Controls on an In-Progress DVR Recording. We are here 24/7/365 to provide assistance. Because this feature is actually more demanding than it seems, and if youre rocking an older hardware, youll probably be able only to take screenshots from your favorite game, but not to record any clips. The most important component for running Game DVR is graphics card, so if you dont have enough powerful graphics card, you wont be able to use all Game DVR features. Sometimes all of the show and about 30% of the time about 20 minutes. I record "The Voice" and other singing shows. All my scheduled recordings ceased appearing in my Library at 8:00PM (EDST) Saturday, 30 April and still unable to view or record anything today. To save you from further headaches, here is the list of graphics cards needed for running Game DVR feature on Windows 10: If youre sure that your graphics card is compatible with Game DVR, but youre still unable to record your games, theres a simple solution. Recordings from DVR are pix. The telephone assistant didn't seem to understand the 'one connect' or how it related to the tv. Please try again later errors that lock me out of playing a recording when I have the time to watch it, which is he whole purposes of doing a recording, are especially frustrating. It appears to be recording but when I try to watch it I starts for about 30 seconds then I get an error message Service Unavailable Were sorry, something didnt work quite right. (This takes 5-8 minutes and impacts any DVR recordings in progress.) I had the same issues. If you're not sure how to do that, follow these instructions: Right-click on the taskbar and go to Task Manager. Not associated with Microsoft. This problem can be solved by using the Windows logo key + Alt + R to start and stop recordings. Some shows did appear in my Library after 3 days of nothing, but not all. Do you have a different device with the Spectrum TV app or computer you can use to go to watch.spectrum.net to check if you can see the recordings there? The fixes don't seem to be holding for cloud DVR services. .They are on the Roku., WEB and Android. Leaderboard. You can select these functions and they will show in the scheduler however no notifications are received or recordings started. I wanted either recognition that the device was faulty or that the design firmware was the problem. Please let us know if the problem returns. After youve successfully removed Temporary files. Wait 5-10 minutes for functionality to be restored. I canceled a series recording and then reinstated it, but it still has not recorded anything this evening. For example, Penn and Teller Fool Us airs 9pm-10pm. Right now, the challenge to Spectrum is getting Cloud DVR to hold onto its reliability over extended periods of time, And for many customers with Cloud DVR service, that has not happened yet. The pattern seems to be good for two weeks, bad for a week, good for two weeks. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Trouble Viewing a DVR Recording. 2 years ago 1 U user_430c9e Visitor 7 Messages They start on time and finish 3 minutes late. Right-click on the taskbar and go to Task Manager, Find Broadcast DVR Server (bcastdvr.exe), click on it and go to End task, Now, press Windows button + G again, and you should be able to record clips you want. I've been having the same problem! However, I was able to re-add these particular shows. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Even if I turn off the cable box and back on again, it will always do that when I select that particular show. 29-11-2018 It just appears to randomly occur. Only one of them is connected to the associated TV set by HDMI. If you are having troubles fixing an error, your system may be partially broken. Choose Open folder to see your captures in File Explorer under Saving captures. AT&T Community Forums. Last night, and continuing into today, I started having the same problem -- and workaround (not that I should need one) -- when trying to set other recordings. Press DVR on your remote to access the Recorded List. Using the arrow buttons on the remote select 'Recordings'. All it takes is a few steps. Have you tried logging out of the app and rebooting the equipment to see if the issue still occurs? Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. I had a KS9500 and had the same issues. I knew it was not the USB drive because it would do time shift and record what you were watching. Recently, for no reason as she has not at all edited any of her recordings, shows are recording anywhere from 4-8 minutes late, and stop recording on time or a minute late. I engaged a support agent who coordinated real time with Xfinity Engineering to understand the issue. For example, when using the Guide and attempting to record a show, it will go through the steps and appear that it is going to record, but then the Guide will have a red no entry (a red circle with a slash through it) symbol next to the show. Intel: Intel HD graphics 4000 or later, Intel Iris Graphics 5100 or later. This is an unofficial, informal discussion forum about Optimum, where you can share concerns and information, and organize to advocate for better service! In the list of running processes, select the Broadcast DVR server (bcastdvr.exe) process (if it's still there . Press the Windows logo key + G to open Game bar when playing a game and you will be asked to open Game bar. Copyright Windows Report 2023. I hope the moderator will send this up to engineering as a system-wide issue so that it can be appropriately resolved. The Post button will remain greyed out if you don't have a Title. Choose the program that you would like to watch and click on the 'Play' icon. Even if I turn off the cable box and back . My mother always manually sets her DVR programming. The screen flashes once the recording starts and completes. This msg leads me to believe when I set up wireless on the internet, it switched to getting my shows or shows set to record from the internet? . Jump to a forum. I would like to advise that our team has opened a ticket to work toward a resolution on this issue. I am experiencing the same issues on all devices.In an effort to do some problem analysis I used my android phone to try to play the recordings and had a similar error message Recording UnavailableWere sorry were unable to play your selection. In contrast cable box DVR, Internet, and Phone service have an excellent reliability record from Spectrum. Unfortunately there is no way to recover programs that did not properly record. Restarted its almost as if Internet connection is drops during dvr recordings and/or defect in dvr unit. Click here to return to the previous page, We will debit It looks like that did the trick! Although youre available to run some other screen-recording software, broadcasters and some popular games, like Skyrim, you maybe wont be able to run Game DVR feature. Select the option called 'Modify recording settings for this program' which has a wrench icon. Ensure all cables are plugged in correctly. If you have any comments, questions or suggestions, just let us know in the comments below. Check out our guide on the best game recording software to use in 2019. My DVR View recordings You have no recordings scheduled. Yep I had that multiple excuse until I pointed out that I had the same problem with the built in freesat recording, which I believe do not use multiplex. Also, feel free to provide other solutions if you happen to find any. But what if this feature doesnt work, and youre unable to record your games? NVIDIA: GeForce 600 series or later, GeForce 800M series or later, Quadro Kxxx series or later. None of the devices show the recording that disappeared or were scheduled to record but appear to have not recorded. Trouble Canceling a DVR Recording.